Support

At The Pokies Casino, we prioritize your gaming experience by providing multiple ways to reach our support team. Our friendly staff is ready to assist you via live chat, email, and phone support. The live chat feature offers immediate assistance, perfect for quick queries or urgent issues. If your concern requires detailed attention, email us at support@thepokies.net. Phone support is also available for those who prefer a more personal touch.

Availability

Our support team is available 24/7. No matter the time or day, we're here to help. Whether you're facing an issue at 3 AM or during the afternoon, our team is ready to provide the necessary support. We understand that gaming can be a round-the-clock activity, and we're committed to being there whenever you need us.

Typical Response Times

We strive to respond to live chat inquiries within minutes. Email responses typically take up to 24 hours, ensuring you receive a thorough and well-considered reply. For phone support, expect minimal wait times as our team works diligently to assist every caller promptly.

Common Issues Resolved

Our knowledgeable support team can help with various issues. Whether it's about account management, transaction inquiries, or gameplay questions, we're equipped to resolve your concerns efficiently. We also handle technical issues related to our wide range of casino games, including popular slots like "Wolf Gold" and "Gates of Olympus."

Help Center and FAQs

Before reaching out, you might find our FAQ section useful. It covers common questions, providing quick answers and solutions. Our help center is designed for easy navigation, helping you find the information you need without delay. From understanding game rules to troubleshooting common problems, our FAQ is a valuable resource.

Personal and Approachable Service

We believe in making support personal and approachable. Our team is not just knowledgeable but also empathetic to your needs. We aim to create a comfortable environment for you to express concerns and seek solutions. Your satisfaction is our priority, and we are committed to providing a seamless support experience.